How to get your medical records from Norton Healthcare

Norton Healthcare (Louisville, KY) publishes MyNortonChart portal as a records route. Patients can request records through MyNortonChart or an online Release of Information request form, which is processed by Norton's Health Information Management team. For HIPAA-covered providers, federal access rules generally require action within 30 calendar days and limit copy fees to specified, reasonable cost-based items.

Start with MyNortonChart portal
The fastest path for most recent records from Norton Healthcare — often instant and free.
Or send a right-of-access letter
For older or complete records, a formal HIPAA right-of-access letter is your strongest tool. Generate one free below — no account.
The 30-day clock starts when they receive it
Under 45 CFR § 164.524 the provider must respond within 30 days; one 30-day extension is allowed with written notice, after which you can escalate to HHS OCR.

Write my free request letter →

New to your rights? Readyour HIPAA right of access— the 30-day rule, the fee limits, and how to escalate.

Source: Norton Healthcare's published patient-records page and the HIPAA right of access (45 CFR § 164.524, HHS Office for Civil Rights). Record channel last reviewed July 2026.