Springfield, MA · MyBaystate portal
Provider route reviewed July 2026
How to get your medical records from Baystate Health
Baystate Health (Springfield, MA) publishes MyBaystate portal as a records route. Patients can request or share records through the MyBaystate patient portal, or submit an Authorization for Release of Information form to the Health Information Management (HIM) department by mail, fax, or in person. For HIPAA-covered providers, federal access rules generally require action within 30 calendar days and limit copy fees to specified, reasonable cost-based items.
- Start with MyBaystate portalThe fastest path for most recent records from Baystate Health — often instant and free.
- Or send a right-of-access letterFor older or complete records, a formal HIPAA right-of-access letter is your strongest tool. Generate one free below — no account.
- The 30-day clock starts when they receive itUnder 45 CFR § 164.524 the provider must respond within 30 days; one 30-day extension is allowed with written notice, after which you can escalate to HHS OCR.
New to your rights? Readyour HIPAA right of access— the 30-day rule, the fee limits, and how to escalate.
Source: Baystate Health's published patient-records page and the HIPAA right of access (45 CFR § 164.524, HHS Office for Civil Rights). Record channel last reviewed July 2026.