How to get your medical records from VCU Health

VCU Health (Richmond, VA) publishes MyChart portal as a records route. Patients can request records through the Department of Health Information Management's online patient record request tool or the Release of Information Call Center, with MyChart as the patient portal. For HIPAA-covered providers, federal access rules generally require action within 30 calendar days and limit copy fees to specified, reasonable cost-based items.

Start with MyChart portal
The fastest path for most recent records from VCU Health — often instant and free.
Or send a right-of-access letter
For older or complete records, a formal HIPAA right-of-access letter is your strongest tool. Generate one free below — no account.
The 30-day clock starts when they receive it
Under 45 CFR § 164.524 the provider must respond within 30 days; one 30-day extension is allowed with written notice, after which you can escalate to HHS OCR.

Write my free request letter →

New to your rights? Readyour HIPAA right of access— the 30-day rule, the fee limits, and how to escalate.

Source: VCU Health's published patient-records page and the HIPAA right of access (45 CFR § 164.524, HHS Office for Civil Rights). Record channel last reviewed July 2026.